Privacy Policy

For the purposes of this policy, “We”, “Us”, and “Our” refer to “Ross Chains, its services, website, platform, and affiliates.” For the purposes of these terms, “You”,”Customer”, “Audiences” and “Visitors” refer to “you and all audiences engaging with our products and services”.

Collection of Personal Information from Site Visitors:

Customers voluntarily submit information to our site in order for us to execute sales and deliver merchandise.
This information may include name, email, account credentials, address, billing and shipping information, favorite/bookmarked items, search queries, phone numbers, and more.
We may collect device information, browser information, and information about each page visited on our site in order to understand customer engagement and in order to improve our site for customers.
When customers contact us in our contact form or by email, we may also keep this correspondence so that we can execute customer support.
This website is not intended for use by minors under the age of 18. In no case shall Ross Chains be liable, or responsible, for the actions or behaviors of minors under the age of 18 using this website with or without their parent's consent.

What We Do with Personal Information Collected:

Personal information is primarily used for the purposes of executing sales to customers. Personal information may also be used to present offers, website messages, company information, and marketing materials to customers.
Personal information may be stored on our servers in order to keep records, better understand customer needs, and fulfill orders in customer accounts.
We may use the information we have collected to send customers updates and information on new services, products, partners, affiliates, and things related to Ross Chains generally.
Should Ross Chains be bought by a company or partner, all materials and data held by Ross Chains may move to a new company or a parent company in order to continue services and functions at Ross Chains, or whatever new name is established.
Should Ross Chains be compelled or required by government agencies, local, federal or the like, we may be forced to provide information to authorities in relation to personal information collected as applicable by law.

Third Party and Relationship Disclosures:

In order to provide our website, service, marketing, and deliveries to our customers, we may use third party platforms, application programming interfaces, and affiliates; and may share or hold some data with these affiliates, platforms, and/or interfaces, in order to execute and fulfill orders. These third party affiliates, platforms, interfaces, and relationships range from website elements, payment processors, to delivery companies. By visiting and using our website, you consent to our use of these third party affiliates, platforms, interfaces, and relationships to help us provide our website, service, marketing, and deliveries to our customers.

Cookies:

A cookie can be described as a small data package that helps websites interact with customer web browsers and devices.
We use cookies to run site analysis and to better understand the customers we serve. By visiting and continuing to use this site, you agree to our use of cookies in monitoring activity and delivering a functional website experience to customers and visitors.

Links to Other Sites and Their Site Governances:

On our platform, we may have links to other sites, and/or affiliates and platforms associated with our site. You click on these links at your own discretion. We are not liable for any experiences or outcomes that arise from clicking these links.

Reviews, Comments, and User Content:

In no case shall Ross Chains be liable for comments, reviews, or user content that appears on our website, social media platforms, or third party affiliate platforms or websites.
Posting comments, reviews, and/or user content on any of our website pages, social media, and/or third party affiliate pages remain the sole discretion of site visitors.
Once a comment, review, and/or user content is posted to any of our website pages, social media, and/or third party affiliate pages, we retain the right to leave or remove said post. The post becomes a part of the website page, social media, and/or third party affiliate page/platform and thus the post becomes our property.
Such posts are then governed by the policy that governs the website. We recommend visitors, customers, and users of our website, social media, and/or third party affiliate pages, and platforms, to read this policy before posting any material on any part of our website, social media, and/or third party affiliate pages and platforms.
We may remove comments, user content, and/or reviews at our discretion.
We reserve and retain the right to delete any comments, user content, and/or reviews placed on our site, social media, and third party affiliate platforms and websites.

Liability Concerning Data:

In the rare case of hacking or a data breach, in no case shall Ross Chains be liable for the loss of data or the following results of data theft, hacks, and/or breaches.
Due to the varied ranges of customer environments, various unpredictable customer internet connections, the fundamentally interactive and collaborative features of websites and website services, it is not possible to 100% guarantee the security of all communications, data management, and online activity with Ross Chains and the Ross Chains' website.
In no case shall Ross Chains be liable for mistakes made communicating with Ross Chains, its services, platform and affiliates.

Requests for Data:

A simple profile summary can be given to customers, should they request details on the data we have stored. You can have a copy of this material by messaging us on our contact page or by emailing us. Due to the amount of messages we receive on a daily basis, we ask for patience and reserve the right to deliver this material within two weeks. This data request does not apply to data collected from your browsing device to engage with this website, the registration of customer visits, or the website's functions in relation to loading onto your device.

Our Right to Change Privacy Policy:

Ross Chains reserves the right to change, alter, or update this this privacy policy at any time. Your continued use of the site constitutes an acknowledgment and agreement to continue to comply with our privacy policy. It is the obligation of all site visitors to stay up to date with any changes, updates, or alterations made to the privacy policy at Ross Chains.

CCPA Compliance:

Residents of California have rights under California state law to access, correct, delete, and erase personal information held. If you would like to exercise these rights, you can contact us via our contact form or via email. For security reasons, we will need to confirm key details about your account so that we can make sure the person exercising these rights is you or an authorized agent operating on your behalf.
As stated in the Request for Data section, should you request data correction or a data download, we can provide this to you at your request.
You can also submit a DO NOT SELL MY INFORMATION request to let us know that you do not agree with your data being sold.
Please keep in mind that once we delete or forget the data associated with your account, there will be no way for you to use or access that account or data anymore. This includes all correspondence, customer history, and customer interactions with the company associated with the website.

GDPR Compliance:

Residents of the EEA have rights under EU law to correct, delete, and erase personal information held. If you would like to exercise these rights, you can contact us via our contact form or via email. For security reasons, we will need to confirm key details about your account so that we can make sure the person exercising these rights is you or an authorized agent operating on your behalf.
As stated in the Requests for Data section, should you request data correction or a data download, we can provide this to you at your request.
You can also submit a DO NOT SELL MY INFORMATION request to let us know that you do not agree with your data being sold.
Please keep in mind that once we delete or forget the data associated with your account, there will be no way for you to use or access that account or data anymore. This includes all correspondence, customer history, and customer interactions with the company associated with the website.