Adjustments & Repairs

Ross Chains' Jewelry is of high quality, but jewelry itself needs to be handled with care. We have provided insights on how to care for our products and we can also help you repair or make adjustments to our various products. We advise customers to review our size guides and our policies below before moving forward with adjustments and/or repairs.


  • We cannot adjust material adjusted or produced by others.
  • Customers can contact us via phone or email to discuss adjustments.  We cannot guarantee we will be able to deliver on any request made.  We are not responsible for an inability to deliver on requests made concerning a product we have sold.
  • It is in our sole discretion to adjust or not adjust merchandise sold on the Ross Chains website.
  • Special requests and messages for gifts can be requested.  We cannot guarantee all requests and messages can or will be made.
  • Custom engravings and messages on merchandise are considered custom orders.
  • Due to their permanence, difficult resale, and technical requirements, custom orders are FINAL SALE.  Customers order custom orders at their own risk and discretion.  Customers should review size guides and this policy before purchasing.
  • Images may be enhanced across the Ross Chains' site and across the platforms, media, and sites of Ross Chains' and its affiliates.  
  • For adjustments & repairs please fill out our contact form.  Please be sure to include a description of adjustment or repair needed, along with any information you think is important, as we will be inspecting the item upon arrival.


  • We cannot repair material repaired by others.
  • We are not able to repair any Ross Chains' products taken to repair teams outside of Ross Chains and then brought back to us.
  • Shipping charges are the responsibility of the customer.
  • Pricing for repairs vary on product or issue; typically repairs start at $30.
  • Pending the nature of the repair, there may be a repair charge.
  • Some items may be non-repairable.
  • We are not responsible for items brought to us in poor, altered, and/or transformed condition, of any kind, beyond the original appearance of the original item.